Our vision is to be the UK’s leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. We will do this by being the partner of choice for law firms and insurers seeking to: Generate new business relationships across Claimant, Defendant and insurance markets as well as retaining and building on market share from existing customers; Utilise best in class products and services; and Optimise business performance.
This role supports Bush & Co in maintaining and enhancing our reputation, new business development and reaching clients and partners to help more people than ever before. You will support the Business Services Team with tasking work to the teams, responding to solicitors/insurers, maintaining our appointment tracking system and sending out appointment letters whilst ensuring that all targets are met. Provide timely and efficient administrative support to our and internal team and external contacts.
WHAT YOU WILL BE DOING
* Maintaining inboxes to check for mail and action as necessary, by settings tasks to the team
* Assisting with the downloading of medical documentation to case
* Assisting with acknowledging receipt of documentation received
* Responding to trial availability requests
* Creating appointment letters
* Ensuring that records are saved to the database in line with procedures
* Provide phone cover and ensuring all calls are transferred within the allotted timeframe.
* Answering the telephone in a timely and professional manner, transferring calls to relevant member of staff or taking comprehensive messages and passing onto staff member
* Covering office assistant’s duties when necessary
* Working within the GDPR guidelines.
SKILLS AND EXPERIENCE REQUIRED
* A passion for delivering high quality customer service both internally and externally
* Administration experience advantageous
* Able to confidently utilise Microsoft applications and databases
* Excellent organisational skills
* Exceptional interpersonal and communication skills (verbal and written),
* Ability to multi-task, prioritise and work to tight deadlines
* Reliable, hardworking and extremely conscientious
* Ability to work under pressure whilst being able to absorb and retain information
* Curious to challenge the status quo.
* Unified in working together for the same goals and vision.
* Driven to achieve, succeed and progress.
* Passionate about our customers, our business and personal performance
Apply now
Apply now
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
You can find out more about us at www.bushco.co.uk
VETTING CHECKS
Due to the nature of business, applicants for this role must be willing to undergo background vetting, including reference checks with previous employers, a criminal record check via the Disclosure and Barring Service, qualification verifications, and a review of any adverse financial records.
Hours
35 hours per week, Mon-Fri 9.00 am to 5.00 pm
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
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