Service Desk Engineer
Hampshire / Hybrid - 2 days onsite
Circa £50,000 per annum + benefits package
Active SC clearance
We are recruiting Service Desk Engineers to support mission-critical defence systems used by the UK Ministry of Defence and international customers. This is a fantastic opportunity for candidates with military experience-particularly those from 14 Signal Regiment or relevant Royal Navy backgrounds-to transition into a high-impact technical role supporting advanced EW technology.
The Role
As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution.
This is a hands-on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalate tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
Act as the primary point of contact for customer technical issues via phone, email, and support portals
Diagnose and resolve hardware, software, and system-related faults
Deliver L1/L2 support for advanced Electronic Warfare products
Manage incidents, service requests, and problem investigations using ITSM tools
Monitor system performance and coordinate escalations when required
Produce customer updates, service reports, and trend analysis
Create and maintain knowledge base documentation
Support change, release, and deployment processes
Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We're Looking For
Essential Experience
Military Electronic Warfare experience within the UK MOD
Strong technical troubleshooting and fault-finding skills
Experience providing Level 1 and Level 2 technical support
Ability to take ownership of issues and drive them through to resolution
Experience supporting complex, high-value systems in regulated environments
Awareness of ITIL v3 or ITIL v4 principles
Highly Desirable
Former service in 14 Signal Regiment
Relevant Royal Navy EW or communications experience
Experience working directly with Ministry of Defence customers
If this role is of interest apply now or email your CV to me at (url removed)