* The role - Resident Liaison Officer
* Location - Northampton
* Permanent role
* Salary - Negotiable depending on experience
The Role
We are currently recruiting for a Resident Liaison Officer for a well-established and highly reputable company based in Northampton. This is a permanent position that offers a competitive salary, career progression and long term work
The Resident Liaison Officer work on a Social Housing contract in Northampton and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the refurbishment works by providing them with all the information required.
Role Description
1. Collect tenancy agreement/approval forms
2. Visiting tenants in their homes and keep them informed about all the works being carried out
3. Resolve any potential issues and dealing with complaints
4. Register all complaints and report as per company and client procedures.
5. Compile a complaint log and use the information to report on trends including the lessons
learnt and how to improve service delivery.
6. Visiting and meeting residents in their homes, when required or requested, dealing with their
needs and queries ensuring they are kept informed at all times
7. Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service
8. Make appointmen...