Product and Customer Service Advisor
We have an exciting opportunity for a Product and Customer Service Advisor to join our client, a luxury flooring company, for a fixed 13-month contract.
Based in the Technical Department, after full training, you will be a subject matter expert responsible for supporting all stakeholders with both reactive and proactive product and installation advice.
This role is perfect for a confident, practically-minded self-starter looking for their next challenge.
Benefits and Package for a Product and Customer Service Advisor
* Salary: £26,800 per annum
* Hours: Monday - Friday
* Contract Type: 13-month, fixed-term contract
* Location: Evesham
* On-site parking
* New, modern office
* Excellent transport links
* Smart-casual dress
* Full training provided
Key Responsibilities of a Product and Customer Service Advisor
* Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
* Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
* Maintain up to date accurate records, log all technical queries in internal digital platforms.
* Develop and maintain an excellent knowledge of all products, full training will be provided.
* Keep product technicians updated, manage the technical email inbox.
* Site inspection reports, process replacement sales orders, arrange collections.
* Process credits and claims via internal digital platforms.
* QC inspect complaint-related product and further QC of held stock where deemed necessary.
Key Skills and Experience of a Product and Customer Service Advisor
* Previous experience working in the customer service industry, including case management.
* Passionate about delivering excellent customer service.
* Ability to use Excel and Word to an intermediate level.
* Positive mindset, self-motivated with a drive to succeed.
* Excellent verbal, written and interpersonal communication skills.
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