Workshop Manager
Citygate West London
OTE: £60,000
Workshop Manager Role Overview
We are currently seeking an experienced Workshop Manager to join Citygate, the largest Volkswagen Group dealership in Europe, and a flagship Volkswagen site. This is a high-profile role managing a multi-brand operation across Volkswagen, KODA and CUPRA, within the largest dealership in the group.
You will be responsible for planning and coordinating workshop activity to meet customer requirements, maximise utilisation and profitability, and lead a large team of Technicians. Working closely with the Aftersales Manager, you will play a key role in delivering exceptional quality, efficiency, and customer care.
Workshop Manager Key Responsibilities
As Workshop Manager, your responsibilities will include:
Controlling the flow of work through the workshop to ensure repairs are completed within agreed timescales
Driving workshop productivity and efficiency, with a target of 100% utilisation
Leading, motivating, and communicating effectively with all members of the workshop team
Scheduling work based on customer requirements, technician availability, job complexity, and parts availability
Actively controlling costs relating to labour, time, and materials
Coordinating workshop activity to ensure all agreed work is delivered to manufacturer standards
Liaising with Aftersales to order parts and notifying customers upon arrival to minimise work-in-progress and stock holding
Reporting additional damage identified during vehicle inspections and ensuring appropriate documentation is completed
Completing MPIs, servicing, and repairs when required, in line with manufacturer standards
Identifying opportunities to sell additional products and services, and promoting current offers
Champion a positive, compliant, and safety-focused workplace culture
Supervise, train, and mentor technicians and apprentices
Provide exceptional customer service and resolve escalated concerns
What's in it for you as a Workshop Manager?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Workshop Controller, you will ideally have the following skills and attributes:
Previous experience working as a Workshop Controller
Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities.
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