Overview
Pretty Lavish continues to emerge within the fashion industry bridging the gap between high street and designer brands. Recognised for our sophisticated occasionwear, luxury knitwear and more recently our sleek and modern bridesmaids collection. We strive to make luxury affordable by designing quality, timeless and versatile designs that can be worn day to night, season to season and loved for years to come.
We’re Hiring
As Pretty Lavish grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.
Roles and Responsibilities
* Manage customer enquiries via all platforms including Zendesk and social media channels.
* Follow department procedures and service level agreements.
* Effectively communicate and follow up within deadline timeframes.
* Liaising with the warehouse team to ensure orders are fulfilled on time.
* Provide the highest level of customer care to all customers.
* Perform additional administrative tasks within the department.
* Report on fulfilment and warehouse errors and work to resolve any customer complaints.
* Report product and customer feedback to help continually improve our quality and product offering.
* Manage courier claims and customer resolutions.
* Manage return payments for the website and Silk Fred platform.
* Perform daily checks of pending order payments.
* Assist senior team members with the presentation of trade reports on a weekly basis.
Qualifications, Skills and Experience
* Highly organised and self‑motivated.
* Flexible.
* Positive and professional attitude.
* Computer literacy – knowledge of Zendesk is desirable but not essential.
* Experience using Excel.
* Experience in customer service is preferable.
In return, you’ll receive some ‘pretty positive’ perks
* Idyllic Countryside Head Office – in the leafy village of Widford, Hertfordshire.
* Hybrid working and flexi hours.
* Early finish Fridays – last Friday of every month.
* Generous staff discount – 50% for you, 20% for your friends and family.
* Birthday day – your birthday off every year after one year service.
* Start‑up culture – the chance to make a real impact in a fast‑growing company.
#J-18808-Ljbffr