Overview:
This role is ideal for someone with a background in quality assurance, compliance, or governance, who wishes to make a real impact in the community by supporting a local charity to deliver safe, effective, and accountable services.
As Quality & Governance Lead, you will play a vital role in ensuring that Age UK Norwich maintains the highest standards of service delivery, safeguarding, and operational compliance across our wide range of activities, services and campaigns. You'll champion a culture of quality and continual learning, monitoring our performance to demonstrate our impact.
You will work across all areas of the charity to ensure policies, procedures, and quality frameworks are consistently applied. This is both a strategic and hands-on role, where you will oversee audits, risk monitoring, and reporting, as well as provide training, advice, and support to staff and volunteers.
Duties and responsibilities:
Strategic
1. Overseeing the Charity Risk Management Policy, supporting the Chief Executive
Officer and Board of Trustees in risk strategies and planning.
1. Co-ordinating governance meetings for the Board of Trustees, its Sub-Committees
and Executive Teams and effective records and controls.
1. Undertaking ad-hoc analysis to assess risks around product/service development
and reporting to key stakeholders.
Operational
1. Completing quality assurance checks/ internal audits against Policy and external
standards and develop initiatives to support learning and development.
1. Co-ordinating the monthly Quality Assurance Team, an internal monitoring forum
for key quality performance indicators, reporting to the Chief Executive Officer.
1. Monitoring our portfolio of change projects, working closely with Project Leads to
assess, review and monitor project risks and issues and their reporting.
1. Maintaining robust evidence and case studies to demonstrate quality performance
and compliance to policy, external standards and charity culture. This includes the
charity operational dashboard and core systematic data.
1. Ensuring accurate and up-to-date charity records in compliance to Age UK Norwich
Policies, British Standards Institute - Charity Quality Standards, Charities
Commission and Companies House.
1. Overseeing supplier and partner contracts, working closely with internal stakeholders
to facilitate timely renewals, protections and cover.
1. Supporting the preparation, evidence gathering, and co-ordination of external audits
and regulatory inspections.
1. Ensuring policies and procedures remain up to date, aligned with regulatory
standards and co-ordinate staff and volunteer training with the Leadership Team.
1. Co-ordinating the recruitment, inductions and contract compliance of all staff,
including governance checks for rights to work and Disclosure Barring.
1. Designing and delivering training and coaching for staff and volunteers to maintain
safe and effective delivery of services, and to meet quality performance measures.
1. Co-ordinate activities to create a positive, developmental working culture in the
charity within the Shared Services Team and other departments.
Systems & Technology
1. Oversee quality systems to ensure they are efficient, fit-for-purpose, and compliant.
2. Support staff training on quality systems and processes to enable effective use
across the organisation.
Relationships & Accountability
1. Lead for the co-ordination and supervision of governance and quality activities
accountable to the Chief Executive Officer, with specific accountabilities to the Head
of Service Delivery and the Board of Trustees.
1. Deputy Data Protection Officer, responsible for overseeing Policy compliance, Impact
Assessments and Breach investigations and reporting.
1. Internal owner of our Breathe HR Platform for staff quality frameworks.
Please follow this link to access the full job pack:
Quality & Governance Lead -
Additional Information:
Working hours for this role are 18 per week (salary pro rota)
The role will require ad hoc travel across the city and Norfolk.
An application form must be completed to be considered for this role, the link for this is found within the job pack.
Job Type: Part-time
Pay: £15,500.00 per year
Expected hours: 18 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: In person