Customer Research Manager Salary: £43k North East England Hybrid role Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. This is a fantastic opportunity to lead on insight strategy and ensure customer voices are at the heart of business decisions. THE ROLE: Some of your responsibilities as a Customer Research Manager: Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy. Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards. Map out the full customer journey. Managed third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights. Translate complex data into compelling stories that drive action and inform strategic decision making.THE CANDIDATE: Successful candidate will demonstrate: Will have proven experience in a similar Customer research leadership role. A genuine interest in customer insight and a strong analytical mindset. Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation. The ability to collaborate with a wide ra...