JOB DESCRIPTION
The Guinness Partnership is looking to recruit an Estates Contract Assistant to join a busy, thriving team where flexibility and a hard-working attitude will be key.
About the role
We have an exciting opportunity for an Estates Contract Assistant to join our team in Oldham on a part-time, 21-hour per week, 7-month fixed-term contract.
The successful candidate will provide a service for a portfolio of estate contracts and community lettings by progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will provide contract performance feedback, raise orders accurately for work and budget monitoring, and handle invoice queries in accordance with TGP Financial Regulations. You will also ensure contractors represent Guinness on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community asset lettings, conduct service reviews, and ensure compliance with Health & Safety and legal obligations.
What we are looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, including financial coding and invoice processing.
You will also be able to demonstrate:
* Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
* Good listening skills.
* Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
* Proven ability to type and accurately enter data during customer calls.
* Able to demonstrate Guinness Behaviours.
* Excellent written, oral, and interpersonal communication skills, including knowledge of Microsoft Office.
* Ability to analyse information and present clear options.
* Self-motivated.
* Good planning and organising skills.
* Good attention to detail.
Please Note: This is a part-time 21-hour per week role, and the working days will be Monday, Tuesday, and Wednesday each week.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
REEDTGP
TJTGP
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Identification
12615
Job Category
Housing and Customer Services
Posting Date
08/19/2025, 05:38 AM
Apply Before
08/26/2025, 06:00 AM
Locations
Oldham - Bower House
Assignment Category
Part-Time
Salary
£28,914
Recruitment Advisor
Debbie Hoult