As an Employment Adviser, you'll help change people's lives by supporting them into sustainable employment. You'll deliver high-quality, personalised support to people who are long-term unemployed and participate in the Department for Work and Pensions' Restart Scheme. Committed to providing an excellent service to every customer, your role will involve carefully assessing individual needs, creating tailored action plans and CVs, and offering a range of support, from skills development to job search assistance.
While you'll have targets designed to support positive outcomes, you'll also be supported in your role and will be encouraged to innovate and develop networks. Some of your customers may have complex needs, and you might work with specialised services to support them.
Responsibilities:
1. Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.
2. Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness.
3. Producing CVs and other documentation required by the customer to support them to apply for work.
4. Addressing customers' personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers' capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
5. Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
6. Able to embrace our company values: Kindness, Respect, Integrity, and Innovation.
7. Proven experience of working in a target-driven environment.
8. High levels of attention to detail and accuracy to maintain customer records. Experience of working with Microsoft 365 is required; CRM solutions are an advantage.
9. Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs such as substance misuse and/or mental health challenges.
10. Confidence in coaching, motivating, and questioning customers to understand their needs, while being an excellent listener.
11. A high level of emotional intelligence.
12. Skilled at CV writing, highlighting customers' key experiences and strengths.
13. Strong organisational and time-management skills to manage a varied caseload and meet deadlines.
Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. With nearly 90 years of experience supporting over 245,000 people annually, Fedcap focuses on education, health, employability, and economic development.
We deliver a growing portfolio of programmes to meet local and national priorities, empowering individuals to thrive. Our services are vital to individuals and their wider communities. We embed social value in our work, supporting diverse populations, including young parents, those returning to work after health or personal challenges, and inclusive small businesses.
Benefits:
* 33 days' annual leave (including bank holidays) with options to buy or sell additional days
* £500 annual benefits scheme at over 900 retailers
* Cycle to Work scheme
* Pension scheme with up to 5% employer contribution
* Free life assurance worth 4x your salary
* Health & wellbeing support, including 24/7 Employee Assistance Programme
* Digital gym, mindfulness resources, virtual GP, and more
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