1. Superb in-house Litigation role.
2. Broad and diverse portfolio of work.
About Our Client
A globally recognised leading player in the Automotive sector.
Job Description
3. Investigate and resolve regulator complaints promptly, ensuring fairness for clients.
4. Manage company litigation end to end maintaining a clear and well organised case management system.
5. Precise and organised documentation of disputes, ensuring up-to-date case files
6. Communicate effectively with the business for resolution and updates. Key senior Stakeholder management.
7. Conduct precise redress calculations as per Financial Conduct Authority (FCA) DISP rules.
8. Manage the relationship with the Financial Ombudsman (FOS) - chairing meetings and tracking communications.
9. Assist with data collection and management of reporting to FCA and Financial Ombudsman for complaints handling.
10. Collaborate regularly with the customer resolutions team - assisting with templating responses and tracking process.
11. Assist with analysing root causes, identify trends and propose solutions as lead by the resolutions teams
12. Update senior staff with analysis findings and updates.
13. Assisting with litigation matters - consumer finance disputes, debt recovery, customer satisfaction complaints, etc.
14. Working on litigation cases preparing paperwork, liaising with counsel, attending Court if necessary either as witness or with counsel.
Writing legal reports and advice noted to the business as well as ad hoc advice as needed on a variety of subject matters.
The Successful Applicant
15. Previous experience working as a Dispute Resolutions Specialist, litigator in a similar role.
16. Experience in overseeing advice & administration complaints in financial services.
17. Proficiency in conducting redress calculations
18. A qualified solicitor wiht demonstrable relevant expereince.
19. Strong understanding of DISP requirements, as regulated by the FCA.
20. Skilful in investigating complaints, composing acknowledgments, & delivering conclusive responses within regulatory timeframes.
21. Excellent people skills and presentation skills.
Full UK Driving licence (travel will be required for Court on occasion).
What's on Offer
A competitive base salary and benefits package that includes a company car scheme + bonus.