Enterprise Customer Experience Administrator Cala Consulting is recruiting on behalf of a growing technology business for an Enterprise Customer Experience Administrator to support a portfolio of enterprise clients and coordinate installation and order management activities. This is a key operational role where you will act as the link between customers, engineers, depots, and internal teams to ensure smooth delivery of installations and a high standard of customer service. The successful candidate will be highly organised, proactive and comfortable working in a fast-paced operational environment. Key Responsibilities Enterprise Operations • Process enterprise customer orders accurately in line with internal procedures • Coordinate with scheduling and stock teams to ensure availability aligns with installation schedules • Release approved orders to the warehouse for dispatch, ensuring correct documentation • Support the investigation and resolution of customer support tickets alongside service teams • Track customer orders from placement through to delivery • Provide timely updates and respond to customer queries professionally • Raise and escalate support issues to the appropriate internal teams Installation & Operations Coordination • Contact depots weekly to confirm installation schedules and identify potential issues • Maintain daily installation reports, recording progress and highlighting any issues • Communicate installation changes or cancellations to depots and engineers • Attend operational meetings to review installations and identify improvements • Escalate vehicle availability or scheduling issues promptly • Monitor internal communication channels to identify and resolve issues in real time Skills & Experience • Strong written and verbal communication skills • Excellent organisation and attention to detail • Ability to manage multiple priorities and stakeholders • Confident using systems, order management tools and collaboration platforms such as Microsoft Teams • Strong administration and reporting skills • Proactive problem-solving mindset