Job Details:
Job Reference: HCC622960
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 11 January 2026
Interview Date: w/c 26 January 2026
The Role:
Early applications are encouraged as we may close the advert ahead of the stated closing date.
Joining our Commissioning Team as a Digital Ticketing Officer, you’ll play a key role in improving the efficiency and sustainability of our school transport routes. With over 6,000 students expected to use digital bus passes daily by September 2026, this is an exciting time to help drive digital transformation in school transport.
What you’ll do:
1. Monitor and analyse digital bus pass utilisation data and data from other relevant tools to identify potential cost-saving opportunities.
2. Collaborate with and make recommendations to Commissioning and Contracts teams to optimise routes and implement approved savings opportunities.
3. Oversee and respond to customer queries related to digital bus passes, including parents, schools, and operators.
4. Support sustainability initiatives by reducing unnecessary vehicle use.
What we’re looking for:
5. GCSEs in English and Maths (grades A*- C or 9- 4) or equivalent.
6. Practical experience using and managing administrative systems and procedures.
7. Previous experience in transport logistics and a customer focused environment.
8. Strong analytical skills with the ability to interpret complex data and identify trends.
9. Excellent IT skills with experience of using a variety of software for data management and reporting, including Microsoft Office.
10. Excellent organisational skills and ability to resiliently manage multiple priorities under pressure.
11. Strong communication and interpersonal skills to work with diverse stakeholders at varying levels.
12. Ability to work independently and collaboratively across teams.
Take a look at our Candidate Pack for more information about the Digital Ticketing Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Why join us?
13. Be part of a forward-thinking team driving digital transformation in school transport.
14. Opportunity to make a tangible impact on efficiency and sustainability.
15. Work in a supportive environment that values collaboration and innovation.
16. Opportunities for professional development and career progression.
17. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
18. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other roles you may have experience of may include: Digital Transport Solutions Officer, School Transport Data & Digital Officer, Digital Mobility Coordinator, Digital Ticketing & Customer Support Officer, School Transport Innovation Officer, Digital Access & Transport Analyst, Smart Transport Solutions Officer, Digital Bus Pass Operations Officer
Additional Information:
Digital Ticketing Officer Candidate Pack
Vetting Requirements:
The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Allison Picton, Senior Operations Manager on Allison.picton2@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.