FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ
Hybrid flexibility: 2 office days per week
About The Role
To plan and execute the optimisation of the brand websites maximizing customer conversion, orders and demand.
Accountabilities
* Assist the Senior Online Merchandiser in driving day-to-day brand performance through effective merchandising and product presentation.
* Enhancing product discoverability by optimising site navigation, taxonomy, search functionality, filters and category pages to deliver a seamless customer journey.
* Applying strategic merchandising techniques to optimise product ordering, maximising visibility, conversion and overall commercial performance.
* Conducting routine quality checks to ensure the site consistently meets high standards of accuracy and presentation.
* Preparing regular daily, weekly, and seasonal trading reports on product performance, channel mix, and onsite search to identify trends and commercial opportunities.
* Collaborate with Buying and Marketing teams to ensure seamless new product launches.
* Execute and evaluate the onsite launch of sale and seasonal marketing campaigns throughout the year, partnering with the Digital Optimisation & Campaigns team to ensure customer journey alignment.
* Using Adobe Analytics weekly to help optimize trading plans, product sales and customer experience.
* Partner with Analytics and UX teams to design and recommend A/B tests that support business objectives.
* Support ad hoc initiatives, including credit/discount plans and content management tasks such as SEO, blogs, and help sections.
* Build strong, collaborative relationships across the business, particularly with Creative, Buying & Merchandising, Digital Campaign, Email, and Analytics teams.
About You
* Ability to work under pressure to tight deadlines with high levels of accuracy.
* Able to multi task and manage shifting priorities in a fast‑paced environment.
* Excellent at building relationships and communicating effectively with stakeholders.
* Keen eye for detail with a focus on accuracy and quality.
* Proactive and positive approach to problem‑solving.
* A dynamic team player with great interpersonal skills.
* Takes full ownership of tasks and delivers with reliability and commitment.
* Focused on driving results while balancing brand and customer experience.
* Able to commute to Bradford city centre.
ABOUT US: FGH
For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital‑first retailer. With a rich heritage and an eye on the future, we are a forward‑thinking, tech‑driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone. Based in West Yorkshire and part of the OTTO group one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
What We Offer You
FLEXIBILITY
We offer hybrid working to help you achieve a healthy work life balance. Our full‑time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in‑person team work and the flexibility to work from home.
TRAINING & DEVELOPMENT
Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role. We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step. We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.
INCLUSIVITY
As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long‑standing commitment to ensuring fairness and balance. Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit.
Benefits
* Competitive salaries and annual bonus scheme
* 37 days holiday
* Healthcare cash plan
* Competitive pension scheme
* Life assurance
* Paid paternity and maternity leave
* Incredible staff discounts
* Subsidised canteen
Ready to apply?
If you’re excited about this opportunity and want to join FGH, click apply now to send us your application.
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