Responding Support Officer Responding Support Officer Weekend Posts We have 2x permanent Weekend Responding Support Officer positions: Salary: £32,061 - £36,362 pro rata 12 Hours per week plus Shift Allowance. Hours of Work: 08:30 - 21:30 hours working Saturday and Sunday every other weekend This post is subject to DBS checks We are looking to recruit 2 new Responding Support Officers to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations. Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and re-assurance and give general assistance. You will require a high level of patience, sensitivity and understanding to deal with a variety of different situations. You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies. It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on own initiative whilst operating as a committed member of the team You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided. What we can offer you: Here at SCC we have a range of different benefits, a few examples can be found below. Excellent local government pension with 16.8% employer contribution Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution) Generous holiday 25–31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer For further information on our benefits package please visit: Employee benefits (southampton.gov.uk) Contact details for informal discussion: For further information and details regarding the role, please contact Maria Byrne maria.byrne@southampton.gov.uk. Recruitment contact details: Email: recruitment@southampton.gov.uk Tel: 023 8083 4033 For more information about SCC please visit Southampton City Council Follow us on social media for regular updates on our featured jobs and latest news. Facebook YouTube