REPAIRS SCHEDULER/ PLANNER ROLE
SE London
Hybrid Working - 2/3 days a week in the office
Exciting opportunity to join a large Property Services Contractor
Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.
Key responsibilities:
* Managing operatives diaries
* Liaising with tenants and operatives to arrange repairs
* Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
* Prioritising emergency works
* Booking appointments and allocating works to the available operatives, and following works from start through to completion
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
* Ensure all relevant data is up-dated on a timely basis
* Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
* Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
* Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
* Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
* Ensure requirements of Health and Safety legislation are followed and undertake
* Health and Safety training as required.
Key skills and experience
* Experience of working in a customer service environment
* Experience in a Housing environment
* Experience in a repairs & maintenance environment
* Makes decisions based on set standards and procedures
* Consistently maintains high level of performance.
* Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
* Resilient in difficult or stressful situations
* Able to empathise with customers
* Able to produce clear and concise correspondence.
* Accurate IT skills (Microsoft Word)
35hour week
If you have the relevant experience and are available straight away please apply with your most recent CV