Salary: £27,000 - 27,000 per year Requirements: 18 months - 2 years experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Experience with SQL/database management (desirable) Knowledge of payment systems or retail operations (desirable) Additional language skills (Spanish or French) (desirable) Responsibilities: Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Technologies: Support SQL Web Windows More: We are a global leader in technology solutions, currently seeking a Customer Support Analyst / 2nd Line Technical Support to join our team on a temporary basis in Eastleigh / Southampton. This is an immediate start opportunity for someone with strong technical support skills who thrives in a fast-paced, customer-focused environment. We offer a rotating shift pattern of 4 days on / 4 days off, with shifts covering Monday to Sunday from 06:00 to 23:00. The salary is £27,000 pro rata, and we are committed to providing a world-class customer experience. last updated 13 week of 2026