Job Description
Role Title: Head of Operations
Salary: Excellent basic salary plus benefits
Location: Leicestershire
We’re looking for an experienced and dynamic Head of Operations to lead the end-to-end operation of a large, purpose-built automated warehouse. You’ll be responsible for ensuring outstanding performance across all areas, from site management and customer service to health and safety, sustainability, financial results, and stakeholder collaboration.
This is a unique opportunity to be part of something from the ground up. You’ll play a key role in the implementation of the new facility, its systems, and processes, before taking full leadership of the operational team and the day-to-day running of the warehouse.
Responsibilities include:
1. Leading the setup and establishment of the new warehouse site and systems
2. Recruiting and building your operational team
3. Defining key processes, performance metrics, and service standards
4. Developing strong relationships with internal stakeholders, suppliers, and business partners
5. Collaborating with 3PL, warehouse automation, and WMS partners to ensure smooth implementation
6. Fostering an inclusive, high-performance culture
7. Overseeing the operational launch and...