DP World Felixstowe, England, United Kingdom
Overview
Talent Acquisition Specialist - North Europe COE. DP World is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
We are on a journey to become the leading end to end logistics solution provider and Freight is a key part of this journey. We are looking for an experienced Ocean Freight Operator to arrange the collection, customs clearance and imports/ export of shipments on behalf of clients.
Location: Felixstowe. Contract: Permanent.
Responsibilities
* The ideal candidate will have operational experience in Ocean freight, ideally with import or export experience.
* Undertake export or import customs declarations both preparation and submission.
* Provide customer service excellence with an alert & professional telephone manner.
* Ocean DG trained would be an advantage; if not, training will be provided.
* Execute job activity in accordance with the DP World global freight forwarding operating process.
* Remain compliant with internal & external governance.
* Assist with account start-up; liaise with sales to ensure required documentation/information for the SOP are provided.
* Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
* Assist clients with day-by-day requests related to export or import documentation to ensure proper execution of transportation files.
* Handle shipment irregularities and address/resolve as needed.
* Provide clients with complete sailing details to ensure proper information flow.
* Liaise with Ocean lines to procure the best capacity and cost solutions for execution of transportation files.
* Prepare and execute customer quotations in a timely manner.
* Coordinate with DPW internal network and external partner agents to guarantee the best service.
* Act quickly in emergency situations during the life of an Ocean file.
* Network with colleagues to ensure proper support during workflow overload.
* Maintain customer reports as required.
What you will bring
QUALIFICATIONS
* GCSE Level or above.
EXPERIENCE
* At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
* Freight Forwarding experience is mandatory.
SKILLS
* Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
* Execution Driving Skills – Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
* Agile Skills - Ability to prioritise multiple tasks to meet deadlines.
* Computer Skills - Intermediate proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
* Analytical Skills - Strong numerical analysis and attention to detail.
* Communication – Effective verbal, written, and interpersonal skills; able to communicate with clients, carriers, other forwarders, vendors.
* Languages - Fluent English; additional languages are a bonus but not required.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises EWL, syncreon, Imperial and P&O.
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