Role: Post Sales Approvals Officer
Salary: £29,555 – £36,943 per annum (depending on experience)
Hours: 35 hours per week, full time
Contract: Permanent
Location: Hybrid between Mariner House Dartford office and working from home
About the role
This varied and rewarding role sits at the heart of our sales and homeownership services. You’ll provide both pre‑sales support to the New Homes Team and post‑sales services to homeowners, ensuring leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle. You’ll collaborate across the business, manage multiple cases at pace and support customers through important moments of their homeownership journey, from purchasing and re‑mortgaging to lease extensions and bereavement cases.
What you’ll be doing
* Provide post‑sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
* Support the New Homes Team with pre‑sales activity, including valuations, price lists and monitoring sales exposure
* Manage enquiries relating to sub‑letting, re‑mortgages, lease assignments and notices
* Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
* Oversee lease extension applications from enquiry to completion
* Grant approvals for home improvements and other works, ensuring risk is minimised
* Produce and coordinate leasehold management packs within agreed timescales
* Handle joint‑to‑sole tenancy approvals, affordability assessments and flexible tenure cases
* Ensure bereavement cases are managed sensitively and professionally
* Raise and process capital payments for development contracts accurately and on time
* Deliver excellent customer service to all homeowners, colleagues and external stakeholders
Qualifications
* Confident using Microsoft Office and customer database/CRM systems
* Good knowledge of leasehold property and property management
* Understanding of Right to Buy, Right to Acquire, lease extensions and sub‑letting
* Highly organised, solution‑focused and able to manage competing priorities
* Can work independently, deliver at pace and stay calm under pressure
* Customer‑focused, professional and confident communicating with a range of stakeholders
Benefits
* Competitive salaries and generous leave
* Numerous personal and professional development opportunities
* Hybrid working arrangement giving flexibility to work from office or home
* Supportive and passionate team environment
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