Membership Manager
Permanent, Full-time
Remote / Hybrid (2 days per month from London office)
£44K-£50K Salary
We’re recruiting a Membership Manager for The Chartered Institute of Environmental Health (CIEH), who recently implemented a major internal restructure. As part of this, they are looking to reshape their membership function to better reflect current and future needs, close gaps in engagement, and unlock untapped market potential across all membership grades.
The Membership Manager will:
* Lead the membership department through this period of change, working closely with senior leadership to shape and deliver an updated membership strategy.
* Identify what’s missing in the current membership offer—e.g. benefit gaps, under-served segments, communication or value issues—and implement new or enhanced services to address these.
* Research and map potential market share in each membership grade (Student, Affiliate, Associate, Member, Fellow) to understand where growth opportunities lie.
* Drive recruitment, retention, and engagement across all grades, using data / CRM insights to monitor performance and inform decisions.
* Oversee budget & resources for membership, manage a small team (Membership Officer and CRM Executive) and collaborate cross-departmentally.
What You Bring
* Experience of leading membership strategy, particularly in a professional body or membership association, preferably through a change programme.
* Strong analytical skills: able to assess current membership broken down by grade, estimate reachable non-members in each category and forecast potential growth.
* Creative and commercial mindset: you can spot and build value propositions that appeal to different member segments.
* Excellent communication and stakeholder management: engaging volunteers, regional networks or advisory panels, plus internal teams.
CIEH currently have 7,600+ members but there is great potential growth in Student & Affiliate grades and in converting Associates / Affiliates to full Members / Fellows. A number of environmental health professionals working in local authorities, private sector, third sector and education are eligible but not yet CIEH members.
If you’re a strategic membership leader who enjoys shaping policy, delivering value, and driving growth in a dynamic, purpose-led organisation, we’d love to hear from you!