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Client:
TUI
Location:
Luton, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
83deb6ed765d
Job Views:
7
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
ABOUT THE JOB
* This shift-based role will be worked from our Luton office. Shifts include a mixture of days, nights, weekends (2 weekends off per month) and bank holidays (on a 12-hour basis)
* Handling calls and emails daily which will be centred around on the day disruption for our customers.
* Customer Operations are responsible for the initial incident response for the company, so you’ll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level.
* Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you’ll soon build up a valuable TUI network
* Accountable for solving issues on the spot wherever possible, you’ll have clear empowerment levels to do this
* Through your regular 1:1s there will be opportunities to be involved in project work.
* Managing several systems at once to ensure accurate customer information is logged where necessary
ABOUT YOU
* Continuous improvement mindset to think outside the box
* A team player with the ability to self-manage and work on your own individual tasks where required
* Ability to multi-task and prioritise for the best of the customer and TUI business
* You’ll have a good eye for detail and be able to record information accurately
* Confidence using multiple systems as we work with a lot of data
ABOUT OUR OFFER
* Fantastic holiday benefits including discounts and special offers.
* Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
* Discretionary Bonus Scheme
* Excellent rates with foreign exchange
At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page
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