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We’re on a mission to help a new generation build their financial future - starting with homeownership. Our platform combines market-leading savings products, like the Lifetime ISA, with innovative mortgage solutions to help first-time buyers and homeowners make smarter financial decisions. Now, we're looking for a Payments Operations Specialist to help us run the engine room of our savings platform.
? What you’ll be doing:
As a key member of our Savings Operations team, you’ll help us run a smooth and compliant operation behind the scenes of our ISA products.
Your responsibilities will include:
* Money movement & instructions: Initiating and monitoring the movement of funds into and out of our platform, ensuring speed, accuracy and full compliance.
* Processing customer transactions: Managing deposits, transfers in/out, and interest payments within our savings products, particularly Lifetime ISAs and Cash ISAs.
* Reconciliation & balancing: Supporting daily and monthly reconciliations of our savings book, working closely with our finance and compliance teams.
* Contribution & Direct Debit runs: Coordinating direct debit schedules and ensuring accurate money allocation in partnership with our Lifetime ISA administrator.
* Process improvement: Collaborating with the Product and Operations teams to refine existing processes and define new ones, helping us scale efficiently and reduce manual work.
About you:
We’re looking for someone with strong attention to detail, a good understanding of operational processes in financial services, and an appetite to improve how things are done.
You’ll thrive in this role if you:
* Have experience working in operations in a financial services or fintech environment, ideally with exposure to savings, ISAs, or payments.
* Are highly organised, reliable and diligent about following processes and controls.
* Are confident working with numbers and using spreadsheets to check balances and support reconciliation tasks.
* Are proactive and comfortable working cross-functionally with product, engineering and external partners.
* Enjoy spotting inefficiencies and proposing improvements that save time and reduce risk.
* Have experience working with a Lifetime ISA manager or administrator.
* Understand ISA regulations or have worked with regulated savings products.
* Have been involved in the implementation or upgrade of back-office financial operations systems.
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