Job Description
3 Month Contract With A Local Authority
Job Purpose
As the first point of contact for families, professionals, and visitors, the Children’s Centre Receptionist plays a key role in creating a welcoming, safe, and supportive environment. You will provide a friendly and professional front-of-house service, handle a range of administrative duties, and ensure the smooth day-to-day running of reception services at the centre.
Key Responsibilities
* Greet and sign in all visitors, families, and professionals in a warm, friendly, and professional manner.
* Manage the reception area to ensure it is safe, tidy, and welcoming at all times.
* Answer and direct telephone calls, taking clear messages and responding to queries appropriately.
* Provide accurate information about the Centre’s services, activities, and timetable.
* Assist with general administrative tasks such as photocopying, filing, scanning, and data entry.
* Maintain and update attendance registers, booking systems, and client contact records.
* Follow safeguarding procedures, ensuring visitors are properly identified and access is monitored.
* Work with staff to maintain a safe and secure environment for children and families.
* Support communication with families through phone calls, letters, texts, or emails.
* Liaise with internal staff and external agencies as required.
* Help with preparation for groups and sessions, including setting up spaces and handing out materials.
* Assist in collecting feedback or evaluations from parents/carers.
Requirements
* Experience in a reception, customer service, or administrative role.
* Excellent interpersonal and communication skills – both verbal and written.
* Warm, approachable, and professional manner, particularly when working with families and young children.
* Strong organisational skills and attention to detail.
* Ability to use IT systems, including Microsoft Office (Word, Excel, Outlook).
* Ability to handle sensitive or confidential information appropriately.
* Flexible, reliable, and able to work as part of a team.
* Enhanced DBS