Role: Customer Service Specialist Location: Brighton Hours: Monday to Friday, 9:00am - 5:30pm Contract: Full-time, Permanent Salary: £25,500 per year Working Style: Hybrid Flexible (minimum 3 days per week in the office) Are you passionate about delivering exceptional service and looking to build your career in a company that values both people and purpose? Join a forward-thinking, values-led organisation in the heart of Brighton, known for its supportive culture, inclusive ethos, and award-winning employee benefits. Here, you're not just another team member - you're part of a workplace that champions flexibility, invests in well being, and celebrates success. With hybrid working, generous holiday allowances, access to fitness and well being resources, and meaningful personal rewards, this is a role designed for your long-term growth and balance. What you'll be responsible for: Handling customer queries by phone and email with professionalism and clarity Processing orders accurately using mapping tools and internal systems Monitoring internal platforms to keep processes running smoothly Supporting departments like sales and consultancy with customer-related requests Recommending the right products and services based on customer needs Coordinating the resolution of complex queries using internal resourcesWhat we're looking for: Previous experience in customer support or a similar client-facing role Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools CRM experience is a plus, but not essential Clear, confident communication skills A detail-oriented, logical mindset The ability to work independently and collaborate as part of a wider teamWhy you'll love working here: Hybrid flexible working: minimum 3 days per week in the office 25 days annual leave plus public holidays Birthday day off and long service leave Option to buy or sell holiday days Share incentive plan Pension scheme with 5% matched contributions (after 3 months) Life assurance and income protection via pension plan Paid Volunteer days to give back to causes you care aboutOffice Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website