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Service Delivery Engineer - 24/7, Maidstone
Client:
Location: Maidstone, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Our trusted partner, a highly reputable cloud solutions provider, is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday, which will involve some night shifts. The candidate must have a background in 2nd/3rd line support with exposure to Office 365, Microsoft Azure, Active Directory, and Networking (DNS, DHCP, TCP/IP). The role is based in Sittingbourne, paying up to £45,000 per annum.
The shift pattern is Monday to Thursday, between 8 am to 8 pm, rotating between days and nights, with Friday, Saturday, and Sunday off.
You should be a good communicator, technically proficient, and capable of providing strategic guidance to clients regarding technology and IT infrastructure. You may also be called upon to provide guidance during design, selection, implementation, and technology choice.
Responsibilities:
* Engaging with clients to determine their technology requirements
* Delivering projects within scope, quality, cost, and timescale
* Clarifying client system specifications and understanding business practices
* Working onsite at customer locations, liaising with staff at all levels
* Developing and implementing new technologies
* Presenting solutions via reports and presentations using Word, Excel, and PowerPoint
* Designing, testing, installing, and monitoring systems during projects
* Preparing documentation and progress reports post-implementation
Technical Proficiencies:
* Microsoft technologies, including Office 365, Exchange Online, SQL; experience with MS Azure/AWS is advantageous
* Azure AD, Intune, Power Apps are a plus
* Server OS, Active Directory, DNS, Group Policy
* Virtualization (Hyper-V, VMware)
* Network hardware (routers, firewalls, switches, Wi-Fi)
* Storage solutions (SAN, NAS, SCSI, iSCSI, Fibre Channel)
* Mobile Device Management and Security products
* Backup and Disaster Recovery technologies, with strong BCP understanding
Package:
* Salary reviews, career progression, training, and certifications
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