Job title - Credit Controller Permanent
Department – Finance Head Office
Job type - Full time
Hours - Monday – Friday, 40 hours per week 9:00 – 17:00 (1 hour unpaid lunch break)
Closing date: 22/09/2025
Start date: ASAP
Job ID: 776
Turn your people skills into financial impact – build your career in Credit Control
We’re looking for a motivated and detail-oriented Credit Controller to join our Finance team. This is an exciting opportunity to contribute to the financial stability of GUK security services business, working closely with internal departments and external clients to ensure timely payment of invoices and effective management of customer accounts.
What You’ll Be Doing:
Accounts Receivable & Collections
Issuing payment reminders, statements, and collection letters.
1. Monitor and manage aged debt reports, ensuring timely follow-up on overdue accounts.
2. Contact clients via phone, email, and written correspondence to pursue outstanding payments.
3. Work with clients to resolve billing issues or disputes that delay payment.
Reporting & Reconciliation
Collaborating with Sales and Operations teams to ensure billing accuracy
4. Prepare regular reports on accounts receivable status, cash collection forecasts, and bad debt provisions.
5. Reconcile customer accounts and maintain accurate records.
6. Assist with month-end closing and audit requirements.
Client Relationship Management
7. Investigating and resolving customer queries or disputed invoices.
8. Proactively managing a portfolio of customer accounts to minimise aged debt and ensure prompt payment.
9. Maintain professional, courteous communication with clients.
10. Liaise with internal departments (e.g. Sales, Customer Service, Project Management) to resolve client queries.
11. Negotiate repayment plans where necessary without compromising company policies.
Process Improvement
12. Maintaining up-to-date records of customer communication and collections activity.
13. Supporting debtor reporting and ensuring compliance with audit and data protection standards.
14. Identify and implement process improvements to enhance credit control effectiveness.
15. Support automation initiatives and recommend updates to credit control tools and systems.
What We’re Looking For:
16. If you have a background in customer service, sales support, call centre, or operations its very likely you may have transferable skills that would fit well with Credit Control or Accounts Receivable role.
17. You must be a confident communicator with strong written and verbal skills.
18. You must enjoy solving problems.
19. Methodical, organised, and capable of managing multiple priorities in a fast-paced environment.
20. Skilled in Microsoft Excel; familiarity with finance/ERP systems (Sage experience is a plus).
21. AAT or CICM qualification (or studying towards one) is desirable but not essential.
Why Join Us?
22. Be part of a supportive, collaborative Finance team.
23. Gain experience in a pivotal financial operations role.
24. We encourage career development
25. Our office has free car parking and we are close to public rail and bus services.
26. We are situated very close to a lovely nature trail useful for getting your steps in.
Employee Benefits
GUK take pride in offering benefits that promote health and well-being.
27. Ride to Work Scheme
28. Employee Assistance Program
29. Credit Union
30. Employee of the Month/Year
GUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to stop taking applications when we have had a suitable amount of responses.