Job Description As our Operations Manager, you’ll be the heartbeat of our day-to-day operations, ensuring that everything from people processes to IT and office logistics runs like clockwork. You’ll help us stay scalable, human, and ready for growth. This is a hands-on and high-impact role that will suit someone who loves variety, thrives on solving problems, and cares deeply about building great internal experiences. What you’ll be doing This is a broad, people-focused operations role where no two days are the same. Across the following areas, you will: People & Culture Operations Be our internal go-to for all things People Ops — from onboarding to offboarding and everything in between. Keep HR documents and policies up to date, compliant, and easy to navigate. Coordinate check-ins, performance cycles, and internal comms. Support smooth hiring journeys — from scheduling to onboarding setup. Work alongside our external HR advisor to implement people-first initiatives. Office & Facilities Keep our Edinburgh HQ humming — safe, welcoming, well-stocked, and productive. Manage relationships with landlords, suppliers, and service providers. Help plan and deliver any future office moves or workspace redesigns. IT & Tools Oversee our IT equipment lifecycle (procurement, setup, inventory, returns). Liaise with external tech support to troubleshoot and streamline. Manage system access, software licensing, and documentation. Ops Projects & Improvements Own and track internal projects that make us more efficient and scalable. Help run team meetings, company updates, and social events. Support internal budgeting and operational planning alongside leadership.