Sales Administrator
Atcham - Shrewsbury
Salary 26k
Job Description
This role is focused on providing high-quality administrative and customer support, ensuring smooth coordination of internal sales processes and effective communication across departments. The position combines customer service, order administration, and sales support to contribute to the efficient running of day-to-day operations.
Key Responsibilities
Preparing and sending quotations to customers via email and telephone
Processing quotations, orders, and proformas using internal systems, ensuring records are accurate and up to date
Liaising with customers regarding their orders and payments
Accurately interpreting customer requirements to ensure correct products and services are provided
Coordinating with departments such as Purchasing and Operations to support on-time order delivery
Generating internal manufacturing or sub-assembly orders as required
Supporting purchasing activities for back-to-back orders
Providing customers with product/application information, with input from technical colleagues where needed
Flagging and reporting missing or unusual product details to the relevant teams
Handling and resolving customer queries, escalating where appropriate
Organising transportation and logistics for international shipments
Maintaining records and reports, including daily sales updates
Assisting with general administrative tasks and other ad hoc duties as requiredSkills and Profile
Strong verbal and written communication skills, with excellent attention to detail
Highly organised, with the ability to follow structured processes and meet deadlines
Capable of working independently as well as collaboratively across teams and departments
Confident user of Microsoft Office (Excel, Word, Outlook)
Previous experience in a customer service, administrative, or sales support role (essential)
Ability to remain calm and proactive under pressure, with a positive and resilient attitudeWorking Hours
Monday–Thursday: 08:30–17:00
Friday: 08:30–15:30