At Blume, every customer?comes first. Helping them get justice is their one chance to make things right. As a contact centre expert, youll be part of the team that makes that happen. Most of your calls will be outbound, reaching out to customers to guide them through the first steps of their claim. This is a sales-through-service role, combining empathy with performance, where success means supporting customers with care and meeting clear goals Youll be part of a supportive, fun, and caring team. Well celebrate your successes, be transparent about expectations, and give you the coaching and feedback to keep growing What youll do This isnt your average call centre role. Youll: Call potential customers (no cold leads) helping them take the right next step Take time to understand their situation, ask the right questions, and listen with empathy Guide them through their claim so they know what happens next Overcome barriers with customers to achieve a first call resolution where possible Keep conversations on track by following our clear process and meeting quality standards, protecting both you and the customer Work towards clear and achievable conversion goals through providing great service, knowing every success means more people get the justice and support they deserve You will be working shift patterns, with one early shift (8am-4pm) followed by a late shift (12pm-8pm), this alternates weekly along with one in three weekends Youll experience a mix of work paces some days can be fast-moving and busy, while other times there may be downtime. Youll need to stay motivated and proactive, managing your time effectively to make the most of every moment Some conversations will be tough, but youll handle them with kindness, resilience, and professionalism. Where youll work Youll be based in our bright, vibrant East Didsbury office, dog-friendly with a relaxed dress code. We are always stocked with free drinks, fruit, and snacks or if that doesnt take your fancy, take a stroll to our onsite coffee shop or food shack. But what really makes Blume different is the support around you: coaching from day one, regular feedback, and team leaders who want you to thrive. We work hard together, celebrate wins together, and keep things social with quarterly get-togethers, from quiz nights to cocktails and mocktails. Were also proud to be supportive of all faiths and beliefs, with an onsite prayer room available for quiet reflection and religious observance. Check us out on Instagram: blumeuk What were looking for Confidence in balancing customer care with delivering results Experience in a contact centre, retail, door-to-door or other fast-paced customer focused environment (full training given) Resilience, being inquisitive, and the drive to succeed A commitment to putting customers first, every time The ability to translate complex details into simple explanations that give customers confidence and clarity Youre curious by nature always digging deeper, asking the right questions, and rephrasing them to truly understand our customers and help them to consider options they may not have thought of The benefits Pay you can count on £24,570 starting salary (were a Living Wage Employer) Bonus that rewards performance Based on how many people you help progress their claim. Top performers made around £5k last year, with most earning an extra £150£300 a month Time off to recharge 31 days holidays, rising to 34 after 5 years (inclusive of bank hols) A great place to work bright, vibrant, dog-friendly office with casual dress and a strong sense of team Engagement days take part in fun themed days where you can win prizes like free lunches, vouchers, and other goodies Opportunities to grow were passionate about developing our people and helping them take the next step in their careers but first and foremost is learning to excel in your current role Wellbeing support access to counselling, a private GP, legal advice, and mental health support Helping your money go further discounts at hundreds of retailers, plus monthly reward points for food, coffee, cinema trips and more plus 40 free points to spend on anything you want monthly from Perkbox Planning for your future 3% company pension contribution after 3 months, with the option to top it up to help make your money work harder for you Quarterly social events from Western-themed parties to dry socials for Eid, we celebrate together in ways that everyone can enjoy Free parking convenient, on-site parking for all team members