* Scheduling Administrator
* Duration – 4 months
* Rate: £14.00 p/h + £2.04 p/h holiday pay
* Location: Hampshire, GU14 7DL – office-based 5 days per week
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Key Responsibilities:
• Use the Remedy ticketing system to manage and update customer cases.
• Schedule engineers to visit customer properties to replace routers.
• Make outbound calls to customers to confirm availability and arrange suitable appointment times.
• Liaise between customers and field engineers to ensure smooth and timely job completion.
• Update records accurately and maintain clear communication with the wider project team.
Requirements:
• Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
• Confident telephone manner and strong interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Experience using ticketing or scheduling tools – Remedy experience preferred.
• Strong organisational and time-management skills.
Additional Information:
• Majo...