3rdLineSupportEngineer
Networking&Cloud/OnpremInfrastructureSupport
Anexcellentopportunityhasarisenforanexperiencedandenthusiastic3rdLineSupportEngineertojoinawell-establishedandgrowingITservicesorganisationsupportingschoolsintheBuckinghamshirearea.Thisisahybridroleandbasedintheofficewithsometravelaroundthisarea.
Thisroleisidealforsomeonewhoenjoysproblem-solving,mentoringothers,anddeliveringahighstandardoftechnicalsupportandcustomerservicewithinadynamicenvironment.
KeyResponsibilities:
* Provide2ndand3rdlinetechnicalsupporttoclients,ensuringexceptionalservicelevels.
* Troubleshootandresolvecomplextechnicalissuesefficiently.
* Mentorandsupport1stand2ndlineengineerstobuildteamcapability.
* EnsureITsystemsandnetworksarecompliantwithrelevantpolicies.
* LeadITinfrastructureandnetworkinstallationprojectsfromdesigntocompletion.
* Provideinternalsystemsupportandstafftrainingwhererequired.
Skills&ExperienceRequired
1. StrongknowledgeofWindowsServer,ActiveDirectory,andMicrosoftOperatingSystems.
2. Experiencewithvirtualisationtechnologies(particularlyHyper-V).
3. Proficiencywithcloudtechnologies,includingOffice365andAzure.
4. Networkingexperienceespecially VLANs
5. Provenexperienceinserverandnetworkinstallations.
6. AbilitytoactdecisivelyduringITincidentsandemergencies.
7. Ex...