Duties
include, but are not limited to:
1. End-to-end client relationship management of a number of the firm's most strategically important clients in the Financial Services Sector
2. Work with Client Relationship Partners (CRPs) to develop and implement global client business plans
3. Work with the relevant Sector BDM to ensure that client plans are aligned to and inform the sector strategy
4. Prepare for, attend and on occasion lead regular relationship review meetings with priority clients and drive follow up actions
5. Drive the adoption and integration of BD tools and technology, such as CRM, bid trackers
6. Drive and support AG initiatives aimed at revenue generation
7. Monitor opportunities to deepen client relationships and grow revenues with clients in assigned portfolio; industry trends, news alerts, SWOT analysis, white space maps and supplementary strategic research
8. Coaching CRPs, Relationship Associates and wider members of the client teams to realise client plans
9. Support CRPs by acting as a central point of contact for client queries
10. Input into relevant pitch opportunities and panel reviews led by the Bids team, leveraging insights and understanding
11. Develop client relationships (legal and non-legal) with clients in assigned portfolio, using this network to make introductions to broaden AG's relationships
12. Drive engagement with strategic clients beyond legal delivery, identifying opportunities and drawing in relevant AG teams, from CSR to legal technology and Consulting
13. Work with the wider Client Programme Team to champion the Client Feedback Programme. Develop bespoke reports and dashboards to monitor and track key actions arising from the client feedback and report on progress
14. Support our Head of Clients & Sectors with the creation of a culture of relationship excellence within the firm, ensuring everyone has the support and guidance to adopt a co-ordinated approach to managing and growing the firm's relationships
15. Work with the Head of Clients & Sectors on the creation and launch of best practice relationship management toolkits beyond the key client programme, including delivering training sessions for fee earners and BD colleagues
Knowledge, Skills and Experience Required
16. We are looking for an experienced business development professional with business development and client relationship management experience in a professional services environment, preferably a law firm
17. Financial Services sector experience would be helpful, but is not essential
18. We need someone with the ability to influence and advise Partners on direction with strong execution and follow-through
19. You must be a motivated self–starter with: a can-do attitude; the ability to use initiative; and the ability to find solutions
20. You must be highly organised, able to handle multiple concurrent projects and ensure completion against tight deadlines. We operate in highly competitive markets, and so you must be able to operate at a high quality in demanding situations
21. You must have a strong customer-services ethos, and attention to detail is essential to this role
22. You must be an effective communicator and a team player. Solid writing skills are essential
23. You must have strong interpersonal skills and be comfortable engaging with people at all levels
24. A Marketing or business degree (or equivalent) would be helpful, but is not essential
25. We are seeking someone that is willing to learn from others, share their ideas, and has a passion for improving client experience and is determined to succeed
26. We work hard, but love what we do and like to have fun in our team. If you feel that way too, we'd love to meet you