Reverse Line/Warranty Operative
We're searching for a dedicated Reverse Line/Warranty Operative to join our client's logistics team. This vital role is all about ensuring customers' warranty claims are processed accurately and on time, meeting all Service Level Agreements (SLAs) with various vendors.
What You'll Be Doing:
Your primary focus will be on the logistics and administration of warranty claims, requiring high levels of accuracy and strong administration skills. Key responsibilities include:
Processing components and devices using key systems like SAP, ServiceNow, and ITSM.
Checking and claiming warranties from vendor web portals (e.g., raising RMAs), ensuring awareness of financial implications and timeframes.
Tracking and maintaining accuracy of serial numbers and assets throughout the warehouse process.
Managing SLAs and resolving all queries within the agreed-upon timeframe.
Working with third-party suppliers and courier partners to process and despatch warranty parts.
Maintaining database tools and using Excel for vendor reporting.
What We're Looking For:
To be successful in this role, you'll need a strong work ethic and the ability to focus on detail in a fast-paced environment.
Must-Haves:
Strong attention to detail and excellent numerical/analytical skills.
Proven ability to work as part of a team and communicate effectively.
Excellent timekeeping and ability to work under pressure to achieve targets (PPTs).
Experience in warehouse practices.
Highly Desirable:
Previous experience in administration.
Familiarity with Warehouse Management Systems, particularly SAP.
Experience using web portals for warranty checks and claims.
Good Excel skills.
The Details:
Job Title: Reverse Line/Warranty Operative
Hours: Monday - Friday, 07:00 - 15:00 (37.5 hours per week)
Contract: Full-time, rolling contract
Salary: £16.92/hr
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas