Job Description
What you’ll do…
* Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
* Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
* Supervise daily shift process ensuring all team members adhere to standard operating procedures.
* Train, direct the work of, resolve issues/problems and coach the front desk team.
* Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
* Cross Check all billing instructions are correctly updated.
* Ensures all guests are quoted the correct rate as per the selling strategy and website.
* Ensure all telephone calls are answered as quickly and efficiently as possible.
* Ensure Accor All members are recognised and points added to their accounts.
* Report any maintenance issues to the correct department and check to ensure the work has been completed.
* Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
* Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
* Takes responsibility in the absence of the Guest Service Manager/ AFOM.
* Ensure the Reception desk is clean, tidy and presentable at all times.
Qualifications
What we are looking for…
* It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
* Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
* You’re looking for a place where you can be you.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get stuff done
* You have experience of Micros Fidelio Opera.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
* You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
* You are a born optimist, who always put our guests, colleagues, and communities first.
* You are your authentic self.
* You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
Additional Information
What's in it for you...
* The opportunity to head up an exciting hospitality concept that is new to the London market.
* Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences.
* A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE!