Overview
As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets. Lead your team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Recruit, train & retain a volunteer team, who’ll look to you for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority. Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Manage effective stock processes through the Epos operation., At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Responsibilities
* As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, who’ll look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
* Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
* Manage effective stock processes through the Epos operation., At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Qualifications & Experience
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* KPI and target experience
* Strong IT skills (Admin/emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* Staircase: None, but rear step to fire escape
* High street retail or charity retail managerial experience
* Health and Safety Knowledge
* Minimal Microsoft Office packages or equivalent
* High street retail/leisure/hospitality background
* Merchandising/Stock rotation
Background & Impact
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off. Donated designer clothing and accessories for both ladies and gentlemen can be found at competitive prices.
Location & Contract
Sue Ryder Shop, 16-17 Clarence Parade, Cheltenham, GL50 3PA. 37.5 Hours per week over 7 days – 6 months fixed term. £24,559.35pa + rewards & benefits. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Compensation
£24,559.35 per annum plus rewards and benefits.
Contact
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
EEO Statement
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
Inclusive Recruitment Practices
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
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