Join a dynamic, people-first team at InPost, where your passion for exceptional customer service meets meaningful career growth. As a vital member of our Customer Service Centre, you'll do more than just answer calls-you'll take full ownership of the customer experience, resolving queries with efficiency, empathy, and precision.,
* Participate as a member of your team demonstrating an awareness of the impact your behaviour and actions have on your colleagues, the Customer Service Centre and the Customer.
* Participate in and drive regular 1:1s and coaching sessions with your Team Manager.
* Take personal responsibility for self-development.
* Demonstrate the right attitude & professional conduct at all times.
Customer Service:
* Take personal responsibility for ensuring you are available to answer telephone calls within agreed service standards.
* As far as possible, action the customer's request to completion during the call.
* Process own workload in a timely fashion and without error.
* Ensure your work is of a standard that meets the Customer Service Centre quality standards.
* Demonstrate a desire to exceed the customers' expectations.
Process:
* Ensure that the correct processes are followed on every call / customer contact.
* Contribute to achievement of the Customer Service Centre service standards by managing own time effectively.
* Support the Management Team by contributing to process improvements.
* Undertake general administrative duties as requested by the Management Team.
* Ensure the Customer Service Centre & workplace areas are kept clean, tidy and safe at all times to comply with Company Policy and Health & Safety Regulations
Communication:
* Participate in team meetings, raising any issues or points in a constructive manner.
* Represent the Customer Service Centre and InPost in the utmost professional manner
* Support, facilitate and embrace a culture of open communication at all levels
You'll thrive in a fast-paced environment where collaboration, professional development, and open communication are not just encouraged-they're expected.
With regular coaching, clear performance standards, and a commitment to process excellence, you'll be empowered to make a real impact on both our customers and your own career. At InPost, we don't just deliver parcels-we deliver service that exceeds expectations. Shift Pattern: 5 days over 7, Mon to Sun Annual Salary: £22,936