Linen Porter Location: Hoar Cross Hall, Staffordshire About Us Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests. Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…. The Role The role of the Linen Porter is to be responsible for the management of bed linen, towels, and robes within the housekeeping department, to ensure high standards of cleanliness and guest satisfaction. Role Specification Removing all housekeeping trolleys from cupboards and place them on corridors Removing all linen trolleys from cupboards and position them in designated areas on corridors Stripping all linen, towels, and robes from departure bedrooms Handling dirty linen and separate them into respective cages for washing Restocking clean linen and report any discrepancies to your Line Manager Ensuring cupboards are always stocked with adequate linen for use throughout the day Ensuring all corridors are clear of dirty linen, linen trolleys, dirty glassware, trays, and bottles Reporting any issues in bedrooms to your Line Manager Shift Patterns 40 hours per week 5 days out of 7 per week Typical shift pattern: 8am – 4.30pm Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business Why Join Us Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality Complimentary Spa Day on work anniversaries at any of our company spas Free meal provided daily through our staff canteen Complimentary use of leisure and spa facilities Access to the Employee Assistance Program 30% discount on overnight stays and spa days Discounts on food, drink and retail across our venues Pension scheme Free Parking Refer-a-Friend scheme Excellent Induction and training programme Perkbox Online benefits and discounts On-line Doctor support (appointments/prescriptions) A fun, supportive and inclusive work environment with loads of development opportunities People say you can’t choose your family, well we choose you to be part of ours!