Are you a dynamic, friendly, and customer-focused individual looking to join a vibrant hospitality team in Edinburgh's West End?
We are seeking a Front of House Team Member to deliver exceptional guest experiences at our busy hostel, with potential night shift duties.
Live in option available.
About Us:
We are a well-established, guest-centred hostel located in the heart of Edinburgh's West End, offering a welcoming environment for travellers from around the world. Join our professional and supportive team and contribute to creating memorable stays for guests.
Key Responsibilities:
* Greeting and checking in/out guests with warmth and efficiency
* Managing guest inquiries and providing detailed local information
* Handling reservations, payments, and administrative duties using our booking system
* Coordinating with housekeeping and maintenance teams to ensure smooth operation
* Occasionally covering night shifts to maintain safety and guest support during overnight hours
What We're Looking For:
* Previous experience in hospitality or customer service (hostel reception experience is a plus)
* Excellent communication skills and a friendly, approachable manner
* Ability to work independently and as part of a team
* Flexibility to workday and night shifts as required
* Strong organizational and multitasking abilities
* A genuine passion for travel and helping guests feel at home
Why Join Us?
* Competitive pay and staff discount
* Supportive work environment with training opportunities
* The chance to live and work in one of Edinburgh's most vibrant neighbourhoods
* Regular team events and a positive workplace culture
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Expected hours: 25 – 45 per week
Benefits:
* Company events
* Company pension
* Employee discount
Work Location: In person