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Job Title: Business Support Assistant
Department: Transport & Aviation
Reports To: Head of Operations
Location: Manchester Airport
Contract Type: Fixed Term (12 Months Maternity)
Job Purpose
To provide high-quality administrative and clerical support to ensure the efficient and effective functioning of the business operations. The Business Support Assistant plays a key role in maintaining office systems, supporting colleagues, and contributing to service delivery standards.
Key Responsibilities
* Provide general administrative support including data entry, filing, photocopying, scanning, and managing correspondence.
* Answer and direct telephone calls, take messages, and handle enquiries in a professional and timely manner.
* Manage shared inboxes and ensure that emails are responded to or redirected appropriately.
* Schedule meetings, prepare agendas, take minutes, and distribute relevant documentation.
* Maintain accurate records, databases, and spreadsheets to support reporting and monitoring requirements.
* Assist in processing invoices, purchase orders, and financial documentation in line with company procedures.
* Support the coordination of office resources, stationery, and equipment, ensuring adequate stock levels.
* Liaise with internal departments and external stakeholders as required to facilitate smooth workflow.
* Contribute to team meetings and improvement initiatives by sharing ideas and feedback.
* Ensure all tasks are completed in compliance with GDPR, company policies, and health & safety regulations.
Person Specification
Essential
* Proven experience in an administrative or office support role.
* Strong written and verbal communication skills.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
* High level of accuracy and attention to detail.
* Ability to prioritise workload and meet deadlines in a busy environment.
* A proactive and flexible approach to work with good problem-solving skills.
* Commitment to confidentiality and professional conduct.
Desirable
* Experience working in a customer-facing or cross-functional team environment.
* Familiarity with document management or financial processing systems (e.g., SAP, Oracle, SharePoint).
* NVQ Level 2 or 3 in Business Administration (or equivalent qualification).
Working Conditions
* Office-based
* Standard working hours, with occasional need for flexibility during peak periods or project delivery.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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