Job overview
The role is a senior nursing role with significant operational and clinical responsibility. The Matron will provide strong clinical leadership for the Acute Medical Unit and will be responsible and accountable for the overall clinical and operational day-to-day delivery of clinical standards of care and the management of the nursing workforce, in accordance with set objectives, targets, quality standards, controls and resource constraints, that ensures the delivery of a high quality, patient centered service that meets patient need.
Main duties of the job
Provide clinical and operational leadership for nursing services within the directorate and division.
Develop and maintain effective communication and professional relationships to support effective clinical care and quality improvement work.
Maintain and develop an environment and culture that improves health, safety, and security. Appraise, interpret, and deliver changes in practice to improve service delivery.
Plan, develop, monitor, and review the recruitment, deployment, and management of people. Promote equality and value diversity in the workforce and the delivery of patient care.
Facilitate the development of capacity and capability.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
Responsibility for patient care.
Be responsible and accountable for ensuring the delivery of a high quality, patient centered service that meets the needs of patients and carers.
Ensure that there are strategies in place to enhance the patients’ experience in line with local and national agendas e.g., infection control, nutrition, health promotion, hospital cleanliness, clinical leadership development, CQUIN, and NICE Guidelines.
Work closely with members of the public and users of services so that personalised and responsive care can be delivered to meet the local populations’ needs.
Work in partnership to plan, develop and evaluate programmes for health promotion.
Report on and manage clinical and operational risks and incidents according to organisational policy and guidance.
Lead on investigations into incidents, complaints, inquest outcomes, or general concerns raised regarding patient care.
Support teams in raising safeguarding alerts and responding to safeguarding concerns.
Responsibility for Human Resources
Provide leadership to team/ward leaders support to provide HR support to their team.
Support team/ward leaders in promoting good practice and supporting staff who require development and management to improve their performance at work.
Support team/ward leaders to manage sickness absence effectively according to organisational policies and processes.
Monitor team/ward leaders compliance with rostering guidelines to ensure safe staffing levels are maintained.
Assess, identify, and evaluate your own professional development needs and set personal development objectives with feedback from others.
Enable others to develop and apply their knowledge and skills in practice providing timely feedback and mentoring, and supervision.
Undertake annual mandatory training updates and other relevant courses.
Lead on the monitoring and planning of compliance with core mandatory training, essential to role training, completion of inductions programmes and competency frameworks, alongside planning future learning and development requirements for effective service delivery.
Support the development of the Trust as a learning organisation.
In partnership with relevant others, develop clear plans for the recruitment and retention of staff within the organisation.
Identify workforce requirements to meet the services and the Organisation’s objectives.
Ensures the recruitment, deployment, and management of people is in line with Trust processes and systems.
Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
Ensure systems are in place to deliver the appraisal process in a timely way and monitor compliance with annual appraisal within the teams that you lead.
Act as a role model providing mentorship and/or clinical supervision to other staff/learners supporting them in applying theory to practice.
Responsibility for Physical and Financial resources
To act as a budget holder, where required, with responsibility for authorising and controlling financial resources.
Support and oversee Clinical Team Leader/Service Manager budget holders providing agreement, monitoring, and review of budgets.
To act as authorised signatory forward budgets and authorise overtime.
Contribute to ensuring appropriate and effective systems are in place to manage aspects of service including staff, environment, financial budgetary management, and service delivery.
Work within agreed budget targets and with the Finance and Operational Managers, identifying changes in service delivery, to release agreed efficiency savings.
Identify and report on the resource implications of proposed and likely developments in the service.
Support the senior management team in procurement and commissioning of services products and equipment.
Identify any problems with financial resource use/availability and make recommendations which are consistent with directorate objectives and organisational policies.
Ensure systems are in place to effectively monitor and manage the use of bank and agency staff.
Communication and Leadership
Provide and receive highly complex sensitive or contentious information and anticipate barriers to communication, whilst recognising factors that may influence the situation, and pro-actively seeking out solutions to improve communication.
Communicate effectively with a wide range of people in a manner consistent with their level of understanding, culture, background, and preferred ways of understanding.
Provides complex information to the Trust when explaining strategy and organisational decisions where negotiation and persuasion is necessary.
To be empathetic and reassuring when communicating highly sensitive information and advice to patients, carers, and relatives or employees.
Use a range of skills to adapt the delivery of information through changing the environment, methods of communication, or delivery of content, using persuasive, reassuring skills as required e.g., asserting a particular position or view, and maintaining it in adversity, leading disciplinary hearings, serious investigations.
Identify and manage challenging behaviours.
Ensure that you and team members record essential information on the patient’s condition and progress is recorded appropriately according to NMC guidelines.
Provide nursing leadership, support, and advice to ensure the highest standards of nursing/midwifery care.
Inspire others and encourage them to seek advice and solutions to problems.
Encourage others to take an active part in developing knowledge, ideas and work practice.
Promote the service and disseminate good practice, both internal and external to the Trust, In partnership. Implementation, monitoring and evaluation of the Strategy for Nursing and Midwifery.
Support the activities of the senior management team in delivery of national performance targets and service redesign modelling.
Ensure working hours of staff are managed to maintain a health work/life balance and comply with the European Working Time Directive
Participate in the duty matron rota to ensure effective on-call arrangements for the Trust.
Please see job description for further detail
Person specification
Qualifications
Essential criteria
* Current NMC registration - first level nurse
* Masters degree or working towards / portfolio evidence
Desirable criteria
* Post basic qualification in management / leadership
Experience
Essential criteria
* Substantive registration experience which includes experience are at a senior level in nursing / midwifery.
* Evidence of effective people management and leadership skills.
* Effective communicator able to communicate highly complex and sensitive information.
* Proven record of leading and effectively managing change across organisations.
* Evidence of relevant involvement in meeting the Trust clinical governance objectives
Skills
Essential criteria
* Can demonstrate assertiveness, tact and diplomacy appropriately.
* Can demonstrate assertiveness, tact and diplomacy appropriately.
* Excellent negotiation and de-escalation skills
* Has the ability to manage conflicting views and reconciles inter and intraprofessional differences of opinion.