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Location: Bristol, UKCompensation: £30,000 - 50,000
Contract type: Full-time, permanent
Reports to CMO
About StudyStash
StudyStash is a powerful B2B AI learning companion that helps students take better notes, learn more effectively, and prepare smarter. Already trusted by students and institutions alike, StudyStash is on a mission to improve learning outcomes by making study more intelligent, personalised, and engaging.With a growing number of UK universities adopting StudyStash, we're looking for a Customer Success Manager to join us as one of our first employees.
We’re a hybrid team based in the UK + US, although this position will be largely be in person (Bristol) with our CMO, Alan Teece.
The role
As Customer Success Manager, you’ll be the main point of contact for our university partners. From onboarding and training to ongoing support and strategic account development, you’ll work closely with academics, learning support teams, and IT departments to embed StudyStash into teaching and learning. This is a high-impact role where you’ll build strong relationships, drive product adoption, and help shape how universities support student learning using AI.
Key Responsibilities
* Own and manage relationships with assigned university clients from onboarding through renewal
* Deliver tailored onboarding and training sessions for academic staff and students
* Monitor usage data and proactively engage with clients to increase adoption and retention
* Work with the Product team to feedback insights and inform roadmap priorities
* Identify opportunities for growth and support renewals and upselling initiatives
* Act as an expert on StudyStash, guiding universities on best practices and integration
* Represent StudyStash at sector events, user groups, and conferences
Requirements
Essential:
* Experience in customer success, account management, or relationship management
* Excellent interpersonal and communication skills - written, verbal, and presentation
* Strong understanding of the UK Higher Education sector and academic workflows
* Confident with data and able to use insights to drive engagement strategies
* Comfortable working remotely and independently with minimal supervision
* Willingness to travel for in-person meetings, events, and training
Desirable
* Experience working with or in a UK university
* Background in EdTech, SaaS, or digital learning tools
* Familiarity with platforms like Pipedrive, HubSpot, or Intercom
* Understanding of AI in education and digital transformation in HE
Why Join StudyStash?
* Be part of a fast-growing EdTech startup improving how students learn
* Work with a passionate, mission-driven team
* Flexible remote-first working with regular team meetups
* Opportunities for professional development and growth
* Meaningful impact on the future of education
At StudyStash, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using StudyStash-specific emails, which include @studystash.com. You can view the most up-to-date job listings at StudyStash by visiting our careers page.
StudyStash is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
StudyStash will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our team at support@studystash.com of the nature of the accommodation that you may require, to ensure your equal participation.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
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