Job Description
Internal Sales Team Leader
Inverness
Full-time, Permanent
Salary: £24,000 - £28,000
About the Role
We're looking for a motivated and enthusiastic Internal Sales Team Leader to join our busy Inverness branch. In this key role, you'll support and guide the Internal Sales Team to deliver exceptional service, manage daily sales operations, and help drive performance.
** Please note - all calls/ enquiries are inbound**
This position offers room to grow - with the potential to develop into a combined internal and external sales leadership role in the future.
Key Responsibilities
1. Support the Internal Sales Manager in delegating tasks and monitoring progress
2. Oversee day-to-day internal sales activity: quotes, orders, returns, credits, warranties, and manifests
3. Assist the team with customer and colleague enquiries
4. Help manage and achieve department KPIs
5. Identify training needs and support team development
6. Monitor individual/team performance, set goals, and track results
7. Act as key holder and assist other departments when required
8. Handle sales enquiries from start to finish
9. Advise customers on products, pricing, and availability (including non-stock items)
10. Follow up on overdue orders and resolve any issues
11. Work with suppliers and external sales staff to progress orders
12. Manage customer special pricing and E-store orders (margin, availability, and accuracy)
What We're Looking For
13. Experience in a team leader or similar role (preferred)
14. Strong negotiation skills with both customers and suppliers
15. Confident with Microsoft Office (Excel skills highly desirable)
16. Excellent communication, organisation, and time management
17. Strong attention to detail and problem-solving skills
18. Ability to work independently and adapt to change
19. Good numeracy and commercial awareness
What you'll get
20. Career progression opportunities
21. Supportive and growing team environment
22. Ongoing training and development
23. bonus scheme, pension, employee discount, etc.]
Don't Delay