Do you have a passion for delivering excellent customer service?
We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and supportive team.
As a Customer Service Advisor, you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.
This is a great company and a much sought after place to work in Milton Keynes. Our client offers development opportunities and a comprehensive training programme to support team members in delivering a high quality and exceptional customer experience.
Hours: 35 hours, Mon-Fri – Hybrid working available after training
Benefits for a Customer Service Advisor:
* Annual leave starting at 24 days
* Flexible hours and hybrid working
* Pension scheme
* Training & development options
* Flexible benefits scheme
Key Responsibilities for a Customer Service Advisor:
* Managing high volume multichannel enquiries including phone, email and live chat from query to resolution.
* Taking ownership and responsibility for resolving enquiries and improving the customer experience.
* Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
* Manage a busy inbox, responding to enquiries quickly and efficiently
Essential Skills for a Customer Service Advisor:
* Exceptional customer service skills
* Proven experience of dealing with a high volume of inbound calls
If you have the required experience and are looking for an opportunity within a company that will add value to you and offer you development, then please apply now