Technical Support Advisor Permanent Uxbridge (Hybrid) Up to £42,000We're partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.The RoleAs a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.Key ResponsibilitiesProvide 1st line technical support, resolving customer queries or escalating where necessaryManage inbound and outbound calls and case workloads in line with SLAsTroubleshoot and identify root causes of installation or product-related issuesSupport third-party installers and internal stakeholders with technical queriesAccurately log all interactions using Salesforce CRMBuild strong relationships with customers, partners, and internal teamsContribute to improving customer experience and reducing complaint volumesExperience & Skills RequiredProven experience in auto electrical, vehicle diagnostics, or a similar technical environmentBackground in a technical support or helpdesk roleStrong problem-solving skills with the ability to diagnose faults effectivelyConfident communication skills, both written and verbalExperience using CRM systems (Salesforce desirable)Ability to manage multiple cases and meet deadlines in a fast-paced settingWhat's on OfferSalary up to £42,000Hybrid working (3 days onsite, 2 days from home)A strong focus on employee wellbeing and continuous developmentOpportunity to join a recognised leader within a growing and innovative sectorTechnical Support Advisor Permanent Uxbridge (Hybrid) Up to £42,000