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About The Role
We’re looking for a
About The Role
We’re looking for a Product Software Support Specialist to provide technical support to our global channel and distributors. In this role, you’ll manage and resolve support tickets, troubleshoot issues with our cloud-based and automation software, and provide 2nd-line support for integration challenges across production systems.
Key Duties Include
* Handle and manage Channel and Distributor support calls – primarily support tickets via FreshDesk.
* Administer FreshDesk – adding users and technical documentation.
* Troubleshoot issues related to networking, SQL scripting and TCP IP communications.
* Resolving technical issues with our products reported by Channel, Distributor Engineers and Help Desks.
* Monitor cloud platform performance and feedback improvement opportunities.
About You
We’re looking for a hands-on technician or engineer who enjoys solving problems and supporting others. You’re technically curious, customer-focused, and always ready to take ownership of an issue- whether that’s a complex integration challenge or a simple support ticket.
The Successful Candidate Will Have
* A background in electronics, computer engineering, IT administration, or a related technical field, having had exposure to customer-focused situations including technical support.
* Proven experience or exposure in the integration of coding equipment and knowledge of industrial software integration, including SQL scripting, software protocols, and network communication.
* Excellent communication skills - tailoring communication appropriately for the audience with patience and professionalism.
* Understanding of Microsoft Office and confidence managing cloud-based tools and internal IT tasks.
* A willingness to travel occasionally, both locally and internationally to keep in touch with the latest customer requirements.
What You Can Expect
As a talented individual working at Domino, you can expecta competitive salary and a generous benefits package, including:
* 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
* A discretionary bonus scheme, a testament to your hard work and dedication.
* Life insurance, providing security and peace of mind for you and your loved ones.
* Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
* Join our green car scheme, a step towards a more environmentally friendly commute.
* Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Printing Services
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