Company Overview
Helix Support is a customer experience company providing world‑class outsourced support to international clients. We specialise in handling emails, live chat, inbound calls, and social media support for businesses abroad. Our mission is to deliver professional, efficient, and empathetic customer service that builds trust and drives client success.
Job Details
Position: Customer Support Analyst
Salary: PKR 25000–35000 per month
What We Offer
* Competitive starting salary of PKR 25000 per month with opportunities for increment based on performance.
* Comprehensive 3‑month training program to prepare you for international customer support standards plus stock options.
* Opportunity to work with global clients and grow your career in the BPO/customer service industry.
* A professional, supportive, and growth‑oriented environment.
Key Responsibilities
* Handle inbound calls, emails, live chats, and social media queries in a professional and timely manner.
* Provide accurate information, resolve complaints, and ensure customer satisfaction.
* Log and track customer interactions using internal systems.
* Collaborate with the operations team to improve processes and customer experience.
* Uphold Helix Support’s service quality and communication standards.
Desired Skills & Requirements
* Excellent verbal and written communication skills in English.
* Strong interpersonal and problem‑solving abilities.
* Ability to stay calm under pressure and handle challenging situations professionally.
* Basic computer literacy and familiarity with online tools.
* Must own a personal laptop (required for the role).
* Previous ticketing system experience, e.g. Zendesk.
* Previous call centre / customer service experience is a plus, but not mandatory (training provided).
How to Apply
If you’re passionate about delivering excellent customer service and want to build a career in the customer support industry, we’d love to hear from you.
Apply now by sending your CV to admin@helixsupport.co.uk with the subject line: Customer Support Analyst Application.
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