Job Title
DCS Technical Contract Manager
Business Sector
Data Centre Solutions
Location
Docklands, London, United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Job Purpose
The Technical Contract Manager will manage local Change Management and Quality Control at the facility.
Responsibilities
* Providing leadership, management, and development of a defined contract, ensuring financial and operational commitments are met and exceeded.
* Support CBRE teams and other stakeholders in the delivery of all services within the scope of the role, and provide shoulder‑to‑shoulder technical service input as required to enhance the credibility of the company.
* Responsible for overseeing technical matters relating to the effective Plant and Equipment Maintenance on the site.
* Liaison with the client to ensure all maintenance work is carried out in accordance with site policies, procedures, and health and safety legislative requirements. Undertake authorised engineer/AP duties on site and be available for support outside office hours.
* Implement a wide range of standardised CBRE programmes for maintenance operations, training and drills, reporting, document management, maintenance processes and procedures, and reporting of Building Management System (BMS), Electrical Performance Management System (EPMS), Uninterruptable Power Supply (UPS), and Computer Maintenance Management System (CMMS).
* Coordinate achieving local or corporate level industry certifications.
* Serve as the site representative for development and management of operations processes and procedures and their standardisation across the site.
* Own the implementation, standardisation, and ongoing ownership of the local Critical Environments Programme, ensuring a strong mechanical and electrical background and continuous review of Methods of Procedures (MoPs) for maintenance work on business‑critical infrastructure.
* Support the wider EMEA client portfolio when required with the same duties.
Health & Safety
* Responsible for running Health & Safety meetings for the local site and standardising the local Health & Safety programme to align with the corporate programme, ensuring full coverage and compliance.
Equipment Maintenance Planning
* Create or validate a Scope of Service (SoS) for each unique equipment type.
* Define maintenance strategy, frequencies, durations, and detailed work scope based on engineering reliability methods, manufacturer recommendations, site conditions, equipment history, industry standards, best practices, lessons learned, and service bulletins.
* Drive maintenance improvements toward a condition‑based maintenance strategy.
Asset Lifecycle Enhancement
* Create an asset lifecycle programme to provide risk‑managed and cost‑effective options, operating a multi‑year investment programme in a methodical risk‑managed way.
* Co‑ordinate the programme to ensure seamless implementation alongside engineering operations of the site.
Quality Assurance
* Modify and create processes and procedures in service delivery, operational readiness, safety, compliance and administration.
* Review and enhance these processes regularly through field feedback or scheduled periodic reviews.
Quality Control
* Manage technical review and approval of critical procedures, monitor programme compliance, conduct audits and evaluate programme effectiveness.
Quality Improvement
* Translate process observations and measurements into local process improvements and coordinate with CBRE to ensure programmes remain standardised across CBRE.
Change Management
* Run a standardised CBRE formal change control process in conjunction with the client system for the local site and wider portfolio where needed.
* Ensure proper preparation, work procedures, documentation, notifications, follow‑through activities and exception handling for maintenance activities.
Process Analysis and Design
* Represent the site for analysis and design of all critical environments programmes.
* Drive continuous improvement of energy performance for the site and wider portfolio.
Contract Management & Financial Management
* Provide leadership to ensure contractual commitments are met and exceeded.
* Exploit opportunities for strategic development of the contract to deliver increased turnover and profitability, add services and projects, and re‑win contracts on re‑tender.
* Develop contract financial plans for revenue and profit delivery, reduce WIP, debt and costs while ensuring growth.
* Own sound financial and contractual knowledge to conduct monthly business reviews, identify risk areas and potential development opportunities.
Resource Planning
* Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence.
* Accommodate peaks and troughs in workload and disaster recovery demands.
* Staff contracts with fully competent teams, maintain staff competency, succession planning, monitor retention and produce training & development plans.
Critical Environment Risk Management
* Embed the CERMTM methodology across the site and participate in the CMT (Crisis Management Team).
* Respond to incidents and take all necessary action to comply with statutory and CBRE DCS standards.
* Investigate incidents or accidents, provide impartial technical advice and direction to prevent recurrence.
Training
* Coordinate or deliver training for all CBRE critical environments programmes to employees and outsourced staff.
Reporting
* Run weekly and monthly meetings and planning sessions with the local site and client team.
* Communicate site KPI analysis to a monthly Executive review in line with account performance measures, driving operational improvements.
Decision Making / Budgetary Control
* Make operational decisions and inform the CBRE UK Engineering Lead.
* Ensure site expenditure stays within annual budget targets for the account.
* Support the correct process for obtaining quotations and client approvals.
Success Measures / Objectives
* Work as part of a team to deliver all KPIs/SLAs in line with account objectives.
* Obtain satisfaction from CBRE management and the Customer Corporate Real Estate (CRE) team.
* Show willingness to learn and maintain a positive attitude toward training for self and others.
* Achieve financial delivery of plan commitments for the contract.
Core Competencies
* Respect
* Integrity
* Excellence in Service Delivery
* Communication
* Innovation
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Why CBRE?
When you join CBRE, you become part of a leading global organisation in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward‑thinking professionals who create a significant impact in the industry. Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realise your full potential. We welcome applications from all qualified candidates.
Applicant AI Use Disclosure
We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilise artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.
Service line
GWS Segment
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