Operations Coordinator
We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team.
This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.
Customer Communications
* Handle customer communications regarding orders, deliveries, stock availability, and product queries.
* Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q.
* Manage Klarna payments and ensure accuracy of transactions.
* Monitor and manage back orders daily.
* Notify Team Managers of any out-of-stock items.
Email & Customer Communication
* Ensure appropriate delivery services and payment methods are applied.
* Respond to customer enquiries in a timely, professional, and accurate manner.
* Log, resolve, and follow up on customer issues and internal tasks.
Logistics Coordination
* Coordinate daily with logistics partners regarding order dispatch and issue resolution.
* Handle claims related to damaged or failed deliveries, including documentation.
* Provide Proofs of Delivery (PODs) upon request.
Administrative Support
* Track outstanding back orders and follow up as required.
* Report any stock inconsistencies to the Line Manager.
What We’re Looking For
* Minimum 2 years of experience in operations and logistics.
* Strong IT skills and confidence with numerical data.
* Excellent written and verbal communication skills.
* Ability to work well under pressure - both independently and within a small team.
* Organised, self‑motivated, and solutions‑focused with a positive “can‑do” attitude.
Working Hours
* Monday to Friday, 08:00-17:00
* 40 hours per week
* This is a fully office-based role located at our South Gyle site in Edinburgh.
Job Types: Full-time, Permanent
Pay: £25,807.00 per year
Benefits
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* On-site gym
Schedule
* 8 hour shift
* Day shift
* Monday to Friday
Location & Commute
Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required)
Experience Required
* Operations & Logistics: 2 years (preferred)
* Administrative: 2 years (preferred)
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