Creating a working environment where both colleagues and clients get what they need. Demonstrating the company's values at all times and guided by CPJ Field & Co's Moments of Truth.
Location: Various
Specific Roles And Duties
* Champion for the C.P.J. Field & Co. Way of arranging funerals and giving customer service.
* Meeting customers at locations other than those of the Company
* Managing all matters financial in relation to the funeral; including responsibility for collection of debts
* Promoting the business within the local community and encouraging colleagues to do likewise
* Provide holiday and sickness cover for colleagues based at other funeral homes
* Ensuring compliance with Health & Safety regulations and other relevant legislation
* Advocate the CPJ Field Values and Moments of Truth
Skills & Experience
* Responsible for collaborating with all Funeral Directors & colleagues to maximise the success of their funeral home
* Understand and champion the Company's standard of performance in every role and where necessary mentor, coach, discipline and praise colleagues on their work and where required teach colleagues
* Set quality performance goals for teams and for colleagues in their work
* Organising the funeral home on a minute-by-minute basis to deliver for customers
* Be the Guardian of standards ensuring that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this
* "Lead by example" in the funeral home working alongside colleagues, demonstrating & living the standard of performance required by the Company as well as organising the work and people so they can deliver exceptional service
* Be critical friend to other Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best
* Organise the funeral home to support colleagues in terms of work and communication
* Demonstrate the attitude needed to do a great job; positive, proactive, team spirited, dynamic & open to learning, innovative
* Be responsible for appraising colleagues fairly and constructively and where necessary putting in place actions to restore the efficiency of failing colleagues
* Be the client's main point of contact; arrange and conduct the funeral (with the support of the wider team)
* Lead the funeral service crew and ceremonial crew on the funeral ceremony and make sure that all necessary information is given to and understood by the funeral service team
Job Disclaimer
This job description includes additional commitments required of a FD and should be read in conjunction with the TFD job description. The nature of our work is such that your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
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